Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed through sabahlalah.com.

1. DELIVERY AREA

SBLH currently delivers to addresses across Egypt where courier service is available.

International delivery is not currently offered unless it is specifically shown as available during checkout.

2. ORDER CONFIRMATION

After you place an order, a confirmation message is sent through WhatsApp.

Please review the product, size, phone number, and delivery address shown in the confirmation. You may request a change before shipment by replying to the WhatsApp confirmation message.

3. PAYMENT

Orders are paid by cash on delivery.

4. SHIPPING FEES

Shipping fees vary by governorate and are shown during checkout after the delivery location is selected.

The shipping amount displayed at checkout forms part of the order total.

5. DELIVERY TIME

Estimated delivery is normally 3–7 business days.

Fridays and Saturdays are not counted as business days for the stated estimate. Courier delays, weather, public holidays, high-order periods, remote locations, and events outside our control may affect delivery time.

Delivery estimates are not guaranteed appointment times.

6. TRACKING

Once the courier receives your order from SBLH, a tracking link is sent to you through WhatsApp.

The courier may also send a separate message or contact you directly to arrange delivery.

7. CUSTOMER RESPONSIBILITIES

Please provide a complete and accurate:

• Full name
• Phone number
• Governorate, city, area, street, and building details
• Any landmark needed by the courier

Keep your phone available after shipment. An incomplete address, an unavailable phone number, repeated missed delivery attempts, or refusal to receive the parcel can delay or prevent delivery.

8. ORDER CHANGES BEFORE SHIPMENT

You may request a change or cancellation by replying to the WhatsApp confirmation message before the order is handed to the courier.

Requests are processed manually and depend on stock availability.

After shipment, the order cannot be edited and the Return & Refund Policy applies.

9. DAMAGED, WRONG, OR MISSING ITEMS

Inspect the parcel after receiving it.

If an item is wrong, damaged, defective, or missing, email sblh.eg@gmail.com or contact us on WhatsApp at +20 112 637 2566. Include your order number and clear photos where relevant.

Eligible wrong, defective, or non-conforming items are handled without additional shipping charges in accordance with applicable law.

10. CONTACT

Email: sblh.eg@gmail.com
WhatsApp: +20 112 637 2566
Instagram: @sabahlalah
Response hours: 2:00 PM–11:00 PM, Egypt time