ORDERS / PRODUCTS / SUPPORT
NEED TO KNOW
Fast answers to the questions customers ask most.
01 ORDERING HOW DO I PLACE AN ORDER?
Select your product, choose the correct size or option, add it to your bag, and complete checkout with your contact and delivery details.
02 PAYMENT CAN I PAY CASH ON DELIVERY?
Yes. Cash on delivery is available.
03 DELIVERY HOW LONG DOES DELIVERY TAKE?
Delivery normally takes 3–7 working days. Friday and Saturday are not included in the estimated delivery time.
04 TRACKING HOW DO I TRACK MY ORDER?
A tracking link is sent once the courier collects your order.
05 EXCHANGES CAN I EXCHANGE AN ITEM?
Exchange requests are accepted within 14 days of receiving the order. The item must remain unworn, unwashed, unused, and in its original condition. The exchange fee is 130 EGP.
06 RETURNS CAN I RETURN AN ITEM?
Returns are accepted only when the received item is incorrect or has a manufacturing defect. An unsuitable size is handled as an exchange.
07 SIZING HOW DO I CHOOSE THE RIGHT SIZE?
Use the Size Guides page and compare the listed product measurements with an item you already own. Measurements may vary slightly because they are taken manually.
08 PRODUCT CARE HOW SHOULD I CARE FOR MY ITEM?
Follow the care label attached to the product because instructions can vary by fabric and print type.
09 ORDER CHANGES CAN I EDIT MY ORDER AFTER CONFIRMATION?
Contact us through WhatsApp after receiving the order confirmation. Changes are subject to availability and may not be possible after the courier collects the order.
10 CONTACT WHEN IS CUSTOMER SUPPORT AVAILABLE?
Customer support working hours are 2 PM–11 PM, Egypt time. Include your order number when asking about an existing order.