FREQUENTLY ASKED QUESTIONS

Orders are normally delivered within 3–7 business days, excluding Fridays and Saturdays. Delivery times can vary depending on the selected governorate and courier conditions.

Shipping fees vary by governorate. The exact shipping fee appears automatically at checkout after you select your governorate.

Payment is currently available by cash on delivery.

After placing your order, you receive an order-confirmation message through WhatsApp.

You can request an order change before the order is shipped. Reply to the WhatsApp confirmation message and tell us what you need changed. Requests are handled manually and can only be completed before shipment.

Once the courier receives your order from us, a tracking link is sent to you through WhatsApp. The shipping company may also send you a separate message afterward.

Open the Size Guide beside the size selector on the product page. The correct chart appears without leaving the product page. Compare the measurements with a similar item you already own.

Exchange requests are accepted when the item is unused, unworn and in its original condition with its tags and packaging intact. Contact us as soon as possible after receiving the order.

The standard exchange delivery charge is LE 130 where applicable. This charge does not apply when the product is incorrect, damaged or defective.

Email us with your order number and clear photos. Eligible incorrect, damaged or defective items can be exchanged or returned without additional shipping charges.

Email sblh.eg@gmail.com and include your order number, name, phone number, product details, requested size and clear photos when the item is incorrect, damaged or defective.