Refund policy

RETURN & REFUND POLICY

This Return & Refund Policy applies to purchases made from SBLH / Sabahlalah through sabahlalah.com.

1. ELIGIBLE RETURNS WITHIN 14 DAYS

You may request to return or exchange an eligible item within 14 days from the date you receive it, without giving a reason, subject to applicable Egyptian consumer-protection law.

To be eligible, the item must be in the same condition in which it was received. It must not have been worn, washed, altered, stained, damaged, or used beyond what is reasonably necessary to inspect it. Original tags, labels, accessories, and packaging should be included where available.

A valid statutory return within this period will not be subject to additional return costs where the law provides a no-cost right.

2. ITEMS THAT CANNOT BE RETURNED

A return or exchange may be refused where:

• The item is no longer in its original condition because of the customer.

• The item has been worn, washed, altered, stained, damaged, or misused.

• The nature, packaging, or condition of the item makes it impossible to return it to its original state.

• The item was made or altered to specifications selected by the customer.

• Another exception applies under applicable law.

This does not limit your rights where an item is defective, incorrect, or not as described.

3. WRONG, DEFECTIVE, OR NON-CONFORMING ITEMS

If you receive an item that is defective, incorrect, materially different from its description, or not suitable for the agreed purpose, contact us within 30 days from receiving it.

After verification, the item may be exchanged, returned, or refunded without additional cost to you, in accordance with applicable law.

Please include your order number and clear photos showing the issue.

4. SIZE OR STYLE EXCHANGES

For a voluntary size or style exchange that is not covered by a statutory no-cost right, a logistics charge of LE 130 may apply. Any charge will be confirmed with you before collection or dispatch.

No exchange charge applies to a valid statutory return, an incorrect item, a defective item, or an item that does not conform to the order.

Availability of the requested replacement size or item is not guaranteed. If it is unavailable, Customer Care will discuss the available options with you.

5. HOW TO REQUEST A RETURN OR EXCHANGE

Contact Customer Care before sending any item:

Email: sblh.eg@gmail.com

WhatsApp: +20 112 637 2566

Include:

• Your order number

• Your full name and phone number

• The item you want to return or exchange

• The requested replacement size, if applicable

• Photos when the item is wrong, damaged, defective, or not as described

Wait for our return instructions. Items sent without prior coordination may be delayed or refused.

6. INSPECTION AND REFUNDS

Returned items are inspected after they are received.

If the return is approved, the refund will be processed in accordance with applicable law. Because orders are paid by cash on delivery, Customer Care will confirm the available refund method with you after approval.

Original or additional delivery charges are handled according to the reason for the return and applicable law. No additional delivery charge applies where the item is incorrect, defective, or non-conforming.

7. ORDER CHANGES AND CANCELLATIONS

After placing an order, you receive a confirmation message through WhatsApp.

You may request to change or cancel the order by replying to that WhatsApp message before the order is handed to the courier. Changes are completed manually and depend on stock availability.

Once the order has been shipped, it can no longer be edited. The return and exchange rules in this policy then apply.